{"id":7,"date":"2025-10-14T20:01:09","date_gmt":"2025-10-14T20:01:09","guid":{"rendered":"https:\/\/watercress.tgucfinancial.com\/?page_id=7"},"modified":"2026-01-14T22:37:02","modified_gmt":"2026-01-14T22:37:02","slug":"watercress-support","status":"publish","type":"page","link":"https:\/\/watercress.tgucfinancial.com\/","title":{"rendered":"Watercress Support"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"156\" src=\"https:\/\/watercress.tgucfinancial.com\/wp-content\/uploads\/2025\/12\/Watercress-_-logo-top-on-light-1@2x-200x156-1.png\" alt=\"\" class=\"wp-image-27\"\/><\/figure>\n<\/div>\n\n\n<h1 class=\"wp-block-heading has-text-align-center\">TGUC Financial Watercress Financial Contractor Support<\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\" style=\"line-height:3.2\">General Queries<\/h3>\n\n\n\n<p><strong>Email:<\/strong> <a href=\"mailto:support@tgucfinancial.com\">support@tgucfinancial.com<\/a><\/p>\n\n\n\n<p><strong>Phone:<\/strong> (877) 744-1396 (press option 2 for contractor support)<\/p>\n\n\n\n<p><strong>Hours:\u00a0<\/strong>Mon-Fri: 8:00 am to 8:00 pm EST; Saturday, Email Only 11:00 am to 4:00 pm EST<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-text-align-center wp-element-button\" href=\"https:\/\/pos.tgucfinancial.com\/partner\/merchant\/auth\/login\" style=\"border-radius:8px;background-color:#8bbf63\">Contractor Login<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><style id=\"wpforms-css-vars-15-block-2f13091f-3d8f-4cf7-98a8-2a26b219bc41\">\n\t\t\t\t#wpforms-15.wpforms-block-2f13091f-3d8f-4cf7-98a8-2a26b219bc41 {\n\t\t\t\t--wpforms-button-background-color: #8bbf63;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-2f13091f-3d8f-4cf7-98a8-2a26b219bc41 wpforms-render-modern\" id=\"wpforms-15\"><form id=\"wpforms-form-15\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"15\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F7\" data-token=\"92cc89d2a22f4d9914aff048cd305a08\" data-token-time=\"1775512707\"><div class=\"wpforms-head-container\"><div class=\"wpforms-title\">Watercress Support Form<\/div><div class=\"wpforms-description\">This form is for Watercress application issues.<\/div><\/div><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-15-field_1-container\" class=\"wpforms-field wpforms-field-name wpforms-one-half wpforms-first\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-15-field_1\">Your Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-15-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-15-field_1-error\" required><\/div><div id=\"wpforms-15-field_4-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-15-field_4\">Company Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-15-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-15-field_4-error\" required><\/div><div id=\"wpforms-15-field_5-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-15-field_5\">Your Phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-15-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-15-field_5-error\" required><\/div><div id=\"wpforms-15-field_2-container\" class=\"wpforms-field wpforms-field-email wpforms-one-half\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-15-field_2\">Your Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-15-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-15-field_2-error\" required><\/div><div id=\"wpforms-15-field_6-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-15-field_6\">Customer Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-15-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-15-field_6-error\" required><\/div>\t\t<div id=\"wpforms-15-field_8-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"8\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-15-field_8\" >Phone Name Customer<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-15-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-15-field_7-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-15-field_7\">Customer Phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-15-field_7\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-15-field_7-error\" required><\/div><div id=\"wpforms-15-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-15-field_3\">How Can We Help? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-15-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-15-field_3-error\" required><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-15-field_8-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-15-field_8-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-15-field_8-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"15\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=\/wp\/v2\/pages\/7\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-15\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/watercress.tgucfinancial.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"line-height:2.1\">Frequently Asked Questions<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-aed5fc2b6043c5043b82553ab5b6cc89\" style=\"color:#8bbf63\">Account Access &amp; Payments<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I create my online account?<\/strong><\/summary>\n<p style=\"line-height:1.7\">Please visit &nbsp;<a href=\"https:\/\/www.tgucfinancial.com\/payments\/\">https:\/\/www.tgucfinancial.com\/payments\/<\/a>&nbsp;and select the option that corresponds to your TGUC account number.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What payment methods do you accept?<\/strong><\/summary>\n<p>We offer various payment methods. You can make ACH payments using your checking or savings account information. Additionally, payments can be made using a debit or credit card.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I set up automatic payments?<\/strong><\/summary>\n<p>You can set up autopay during the application process or after your new account has been opened.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why can&#8217;t I log in to my account?<\/strong><\/summary>\n<p>In many cases, the information entered does not match what is registered to the account. We recommend reviewing your statement and entering the information exactly as it appears there. If the information on your statement is incorrect or if you\u2019re still experiencing issues, please contact TGUC Financial at 877-202-7479 and choose option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I change my payment due date?<\/strong><\/summary>\n<p>For assistance with account changes, please call our Customer Service team at 877-202-7479 and choose option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Where can I view my monthly statements?<\/strong><\/summary>\n<p>Your statements will be sent to you by mail. If you prefer to receive statements via email, please contact our Customer Service Team at 877-202-7479 and choose option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What should I do if my payment failed?<\/strong><\/summary>\n<p>We recommend checking the expiration date and verifying that the information entered in the portal is correct. Ensure your bank is authorizing the transaction. If you are still experiencing issues with your payment, please contact customer service at 877-202-7479 and choose option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How should I update my banking information?<\/strong><\/summary>\n<p>Please visit&nbsp;<a target=\"_blank\" href=\"https:\/\/www.tgucfinancial.com\/payments\/\" rel=\"noreferrer noopener\">https:\/\/www.tgucfinancial.com\/payments\/<\/a>&nbsp;to update your banking information.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What is the mailing address for payments?<\/strong><\/summary>\n<p>If your account starts with a 505\u2026 or 205:&nbsp; TGUC Financial, PO Box 78843 Phoenix, AZ 85062<\/p>\n\n\n\n<p>If your account number begins with a different number:&nbsp; TGUC Financial,PO Box 1045, Buffalo, NY 14240-1045<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Will I receive my statements in the mail?<\/strong><\/summary>\n<p>We do not send physical statements. All statements will be emailed to the address provided during the application process. If you need to update your email, please contact Customer Service at 877-202-7479, option 1.<\/p>\n<\/details>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-c5b1664d634e5ec66ce2a47e20adf241\" style=\"color:#8bbf63\">Loan Documentation<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I get a copy of my loan agreement?<\/strong><\/summary>\n<p>After signing the agreement, you will received a text message (SMS) at the phone number linked to your application. This message contains a link to your loan agreement.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What documents are accepted as proof of income?<\/strong><\/summary>\n<p><strong>For W-2 Employees:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recent paystub (within 30 days of application)<\/li>\n\n\n\n<li>W-2 with current paystub<\/li>\n\n\n\n<li>Two months\u2019 complete bank statements showing consistent deposits<\/li>\n<\/ul>\n\n\n\n<p><strong>For Fixed Income Recipients:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank statements (within 45 days of the application date)<\/li>\n\n\n\n<li>Current year\u2019s 1099-R statement<\/li>\n\n\n\n<li>Current Social Security award letter<\/li>\n\n\n\n<li>Recent pension statement (within 45 days)<\/li>\n<\/ul>\n\n\n\n<p><strong>For Self-Employed\/1099:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current year\u2019s tax return with schedules (if after April 15)<\/li>\n\n\n\n<li>Previous two years\u2019 returns (if before April 15)<\/li>\n<\/ul>\n\n\n\n<p><strong>For Rental Income:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tax returns with Schedule E<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">How can I get my loan account number?<\/h5>\n\n\n\n<p>Your loan account number can be found on your monthly statement. Additionally, you can view it in the customer portal after you have registered your account.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How can I get my loan account number?<\/strong><\/summary>\n<p>Your loan account number can be found on your monthly statement. Additionally, you can view it in the customer portal after you have registered your account.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Where can I find my loan terms and interest rate?<\/strong><\/summary>\n<p>Your loan terms and interest rate can be found in your loan agreement.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I obtain documentation for tax purposes?<\/strong><\/summary>\n<p>TGUC loans are not classified as mortgages; therefore, a Form 1098 is not provided.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What documents are needed for proof of homeownership?<\/strong><\/summary>\n<p>Acceptable documents to prove homeownership include a Quit Claim Deed, Warranty Deed, General Deed, Trustee Deed, and Grant Deed.<\/p>\n<\/details>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-610ada513b706dd186a5eec76e098fb3\" style=\"color:#8bbf63\">Technical Support<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why am I having trouble e-signing my documents?<\/strong><\/summary>\n<p>We encourage you to complete the contract signing on a tablet or computer. If you are using a mobile device, please ensure you are scrolling through the entire loan agreement. We recommend scrolling from the middle of the document. If you continue to experience issues, please contact Customer Service at 877-202-7479 and choose option 1.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What should I do if I receive a 404 error?<\/strong><\/summary>\n<p>If possible, please take a screenshot and send it to&nbsp;servicing@tgucfinancial.com. You can also call customer service at 877-202-7479 and choose option 1.<\/p>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why am I not receiving the verification code (OTP)?<\/strong><\/summary>\n<p>Please confirm that your phone number is correct on your application. If any changes need to be made, inform the dealer who completed your application. Additionally, if you have received the code multiple times without completing the process, you may be locked out between 3 to 24 hours.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I upload the required documents?<\/strong><\/summary>\n<p>You should have received an email from \u201cnoreply@pos.tgucfinancial.com.\u201d Inside the email, there is a button labeled \u201cUpload Documents.\u201d Click on this button. You will then be prompted to confirm your phone number, after which you will receive a text message with a one-time password (OTP). Once you enter and confirm the one-time password, you will be directed to a webpage with instructions for uploading your documents.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What browsers are supported for the customer portal?<\/strong><\/summary>\n<p>All browsers are supported. If you experience any technical issues, please contact TGUC Financial for assistance.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-ef9e04b95c60827d872f6a703a6dad88\" style=\"color:#8bbf63\">Account Management<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I contact customer service?<\/strong><\/summary>\n<p>You can contact Customer Service by calling 877-202-7479 and choosing option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I update my personal information?<\/strong><\/summary>\n<p>For assistance with account changes, please call our Customer Service team at 877-202-7479 and choose option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I change my email address on file?<\/strong><\/summary>\n<p>For assistance with account changes, please call our Customer Service team at 877-202-7479 and choose option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I add an authorized user to my account?<\/strong><\/summary>\n<p>Please call our Customer Service team at 877-202-7479 option 1 to add an authorized user.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What languages do you offer support in?<\/strong><\/summary>\n<p>Our representatives speak both English and Spanish.<\/p>\n<\/details>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-a78933aad55458fcc80d4fdea127d8b3\" style=\"color:#8bbf63\">Loan Processing<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I change my loan amount after approval?<\/strong><\/summary>\n<p>Yes, loan amount modifications are possible.&nbsp;<\/p>\n\n\n\n<p><strong>MODERNIZE:<\/strong>&nbsp;For unapproved loans, submit a new loan agreement with revised amount.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>When will I receive my funds?<\/strong><\/summary>\n<p>Funds are disbursed to contractor\/dealer\/partner within 2-3 business days of funding approval.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I check my application status?<\/strong><\/summary>\n<p>Please refer to your most recent email from&nbsp;<a href=\"mailto:noreply@pos.tgucfinancial.com\">noreply@pos.tgucfinancial.com<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What happens if additional documentation is needed?<\/strong><\/summary>\n<p>If we require additional documentation, we will reach out to you via email. Please make sure to whitelist&nbsp;<a href=\"mailto:noreply@pos.tgucfinancial.com\">noreply@pos.tgucfinancial.com<\/a><\/p>\n<\/details>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-6252f71c76a946bb0c758ae5de86f903\" style=\"color:#8bbf63\">Loan Terms &amp; Modifications<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I modify my loan terms?<\/strong><\/summary>\n<p>If your deal has already been funded, the terms of your loan cannot be changed.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is there a prepayment penalty?<\/strong><\/summary>\n<p>No, there are no prepayment penalties.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I request a payment deferral?<\/strong><\/summary>\n<p>You can request a deferment by visiting the \u201cContact Us\u201d section on our website or by calling Customer Service and selecting option 1.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I increase my loan amount after funding?<\/strong><\/summary>\n<p>Your loan amount cannot be increased once the funding process has been completed.<\/p>\n<\/details>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-dc8030fde93fc2a78e43619028aec5f9\" style=\"color:#8bbf63\">For Contractors<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How quickly are contractor payments processed?<\/strong><\/summary>\n<p>The contractor\/dealer\/partner will recieve funds within 2-3 business days of the customer approving funding.<\/p>\n<\/details>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-5dc6946f991ae791a7c656fdee1b80e9\" style=\"color:#8bbf63\">Additional Support<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What are your customer service hours?<\/strong><\/summary>\n<p>Our team is available Monday to Friday 10:00 AM to 8:00 PM EST.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I report a complaint?<\/strong><\/summary>\n<p>Visit&nbsp;<a href=\"https:\/\/www.tgucfinancial.com\/\">www.tgucfinancial.com,<\/a>&nbsp;click on \u201cContact Us\u201d in the navigation, and complete the Contact Us form at the bottom.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Where can I find my current balance?<\/strong><\/summary>\n<p>Log into your account at &nbsp;<a href=\"https:\/\/www.tgucfinancial.com\/\">www.tgucfinancial.com<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What should I do if I&#8217;m having trouble making payments?<\/strong><\/summary>\n<p>Please contact us immediately through either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call Customer Service at 877-202-7479<\/li>\n\n\n\n<li>Complete Contact Us form at&nbsp;<a href=\"https:\/\/www.tgucfinancial.com\/\">www.tgucfinancial.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I dispute a charge?<\/strong><\/summary>\n<p>To dispute a charge:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact Customer Service at 877-202-7479<\/li>\n\n\n\n<li>Contact your banking institution<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TGUC Financial Watercress Financial Contractor Support General Queries Email: support@tgucfinancial.com Phone: (877) 744-1396 (press option 2 for contractor support) Hours:\u00a0Mon-Fri: 8:00 am to 8:00 pm EST; Saturday, Email Only 11:00 am to 4:00 pm EST Frequently Asked Questions Account Access &amp; Payments Loan Documentation Technical Support Account Management Loan Processing Loan Terms &amp; Modifications For &hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_block_theme_hide_title":true,"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry","post","without-featured-image"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7"}],"version-history":[{"count":0,"href":"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=\/wp\/v2\/pages\/7\/revisions"}],"wp:attachment":[{"href":"https:\/\/watercress.tgucfinancial.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}